DATALODE

Whether you are marketing products or services, RealConnect Marketing®: is a must-have for delivering unmatched customer acquisition and customer retention rates while respecting your customer's privacy and communication needs.
Imagine having the power to interact with your customers in real time without using costly live telephone interaction or requiring your customer to visit your web site. Imagine sending messages or engaging in conversations at the point in time when your customers are most willing to listen. Now imagine harnessing that power to increase customer aquisition and decrease attrition.

This power comes from RealConnect Marketing´┐Ż - an interactive solution that enables businesses to communicate with their customers on a permissioned basis. It isn't chat though it is directed to the desktop using DataLode's RealConnect Agent´┐Ż. And it supports web or e-mail experiences as well. RealConnect Marketing provides secure, private, permission-based interactive messaging. It's paradigm shifting. It's very effective. It's Conversant Marketing.

RealConnect Marketing combines the intelligent data gathering capabilities of Register, our registration module, with the instant delivery capabilities of Notify, our dynamic messaging module, and the intuitive reporting capabilities of Discovery, our web-based analytic tool, to ensure you are delivering the right message to the right customer through the right channel at the right time. RealConnect Marketing catalyzes your Customer Relationship Management efforts.

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Whether you're selling running shoes, stocks or vitamins RealConnect Commerce®: maximizes revenues by minimizing missed sales opportunities.
Imagine having the power to offer your customers pre-qualified sales messages in real-time without using costly live telephone interaction or requiring the customer to visit your web site. Imagine presenting your customers with invited "instant-buy" messages at the point in time when they are most likely to purchase. Now imagine harnessing that power to increase purchase conversion rates, decrease lost revenue due to shopping cart abandonment and maximize the lifetime value of each customer. And we're not suggesting annoying pop-up windows or e-mail spam.

This power is available through RealConnect Commerce - an interactive solution that enables businesses to consummate purchases of specific offers without the complexity of the traditional virtual shopping cart approach.

Leveraging the power of RealConnect Marketing and adding our Retail module, RealConnect Commerce provides an "instant-buy" experience, thereby increasing revenue opportunities.

RealConnect Commerce combines the intelligent data gathering capabilities of Register, our registration module, with the instant delivery capabilities of Notify, our dynamic messaging module, the intuitive reporting capabilities of Discovery, our web-based analytic tool, and the knowledge based selling capabilities of Retail, our sales module, to maximize revenues by minimizing missed sales opportunities.

DataLode's RealConnect Commerce can become your targeted purchase e-commerce solution or it can augment your current electronic storefront. RealConnect Commerce enables secure, private transactions and reduces the loss of pre-qualified sales opportunities.

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RealConnect Support®: minimizes Customer Support costs by intelligently determining, downloading, and installing patches, bug fixes, and new releases before your customer calls your call center. Now that is customer service.
Imagine having the power to offer your customers automated solutions for the top issues encountered most frequently by your customers. Imagine presenting your customers the ability, with a single mouse-click, to connect them to the right answers, fixes, patches, or if necessary, experts - directly within your product or service. This means no waiting on hold or navigating through complex FAQs, answer-sets, or web pages. Now imagine harnessing that power to reduce call center costs, increase customer satisfaction, and decreased attrition.

This power is available through RealConnect Support - an interactive solution that enables businesses to transparently deliver products or services to your customers quickly and efficiently, which improves the entire customer relationship, leading to reduced operational expenses, increased revenue opportunity, and greater profitability.

Leveraging the power of RealConnect Marketing and adding our Update module, RealConnect Support provides an infrastructure that allows you to offer timely, easy service and support experiences with automated diagnosis, and immediate patch or update service to resolve problems faster and avoid unnecessary call-center time, or even field service calls.

RealConnect Support combines the intelligent data gathering capabilities of Register, our registration module, the instant delivery capabilities of Notify, our dynamic messaging module, the intuitive reporting capabilities of Discovery, our web-based analytic tool, and the dynamic provisioning capabilities of Update, our support module. By combining these modules, Support will minimize customer support costs and maximize customer loyalty by "fixing" your products before they "break".

DataLode's RealConnect Support can become your automated customer support or it can augment your current automated service center. RealConnect Support enables automated, secure, private communications and reduces product returns and customer service support costs.

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